Preventing email notifications from ending up in the spam folder

To learn how to add our XMPP (Jabber) address to your address book, go here. 

The majority of providers that offer email services allow to whitelist an email address. Adding our address to the whitelist guarantees that the alert notification will go through and doesn’t get trapped in the spam folder.  

See below how Gmail and Protonmail users can whitelist our email address. If you use a different provider, contact their technical support for help. 


Go to the web version of Gmail. In the top right open the menu, choose Settings. 

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Open the tab Filters and Blocked addressed > Create a filter. Enter our email address as the filter criteria to be met, then click “Create filter with this search”. 

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Choose the options “Not Spam” and “Always mark as important” and create a filter. 

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Go to Settings>Filters

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In the Spam Filters block, enter our email, click ADD and Whitelist it. 

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Our email address must appear on the Whitelist.

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